Help centre
Pick your question. Most answers take one click; if not, write to us with the details already filled in.
I lost my licence key
For your safety we keep only a fingerprint of each key, so we cannot show it again. Instead we issue a new key for the same licence: enter the transaction id (TXID) of your payment or your order id, and we e-mail a link to the address saved on that order. Installs that already work keep working.
I paid but did not get a key
Payments are confirmed automatically within about 60 minutes when the exact amount was sent on the network you chose; your order page then shows the key. If an exchange took its fee from the amount, or you used another network, the payment waits for a manual check: write to us with the order id and the TXID.
Still stuck? Write to support
The EA does not activate
Check three things: the whole key with its dashes; Algo Trading is on; and the licence server address is added under Tools → Options → Expert Advisors → Allow WebRequest (the guide shows the exact address). Then press Activate again.
Still stuck? Write to support
All seats are in use
Each seat is one MetaTrader installation. Moving to a new computer or a new terminal needs a free seat: write to us with your order id and we free the old one.
Still stuck? Write to support
How do I renew?
Choose a plan and enter your current licence key in the renewal field: the days are added to the same key, and the EA picks up the new date at its next daily check.
Still stuck? Write to support
Invite links and bonus days
Sign in to your profile with your licence key to see your invite link. A friend's first paid purchase with it adds Pro days to your licence automatically.
Still stuck? Write to support
Something else
Write to us: we usually answer within 24 hours. Never send your whole licence key in a message.
Still stuck? Write to support